Meetings and Emails- Effective ways of Communication

To keep the flow in the restaurant between restaurant managers and employees, it is essential to maintain effective communication. On a recent interview with manager Paulo Diaz, at Ferdo’s Grill in Fort Lauderdale, he explained to me why is so important to communicate with employees, and how they communicate.

The best way Mr. Diaz communicates with his employees is through meetings once a week. Every Friday morning, the employees get to participate in a little meeting to talk about any issues or anything that happened in the previous week in the restaurant. This method is effective because everyone gets to participate, and make sure that everything is running smooth. However, when there is any problems between employees, or employees with the manager, he will request a private “ meeting” only with those involved. Sometimes there is something private to be said, or not everyone needs to be involved on others employees issues. Mr. Diaz always tries to communicate individually with everyone, so that they do not have to expose something that they do not want others to know.

Another way they communicate is through email. This method is also effective, because some people think is easier to express something in email, rather than face to face communication or by telephone. Changes in schedules, any problems, announcements are also sent through email. Text messages are also used, especially when the manager is unable to reach any of the employees at that moment.

The employee’s that are currently working at Ferdo’s Grill are happy with the way the manger communicates fairly with everyone. According to the employees and the manager, effective communication is the key to the success of any restaurant.